Job Opportunity
Moyola and Toome Credit Union
Job Description
Job Title Assistant Manager
Reporting to The Manager
Responsible for All management areas of Moyola and Toome Credit Union including all employees.
General Purpose The assistant manager will support the credit union manager in overseeing daily operations including staff supervision, member services, and operational efficiency.
Hours of work 37 per week (Monday, Tuesday, Thursday, Friday & Saturday and occasional evenings)
Salary £33,195 (gross) paid weekly with enrolment in workplace pension scheme
Main Duties:
- Operational Management: Assist the manager in the day-to-day operations of the credit union, including daily cash balancing, transaction processing, and completing end-of-day routines.
- Member Service: Provide high-quality service to members, handle their inquiries, manage accounts, and process various requests, such as new account openings, loan applications, and payment setups.
- Leadership and Staff Support: Help supervise and train branch staff, provide guidance and coach colleagues in providing excellent member service.
- Financial Duties: Assist with financial tasks such as preparing reports, managing expenses, and assisting with loan applications and approvals.
- Compliance and Risk: Ensure all operations comply with policies and regulations. Help identify operational risks and assist in implementing mitigation strategies.
- Managerial Support: Deputise for the Manager in their absence and assist with other duties as needed.
Key skills and qualifications
- Strong leadership and interpersonal skills
- Excellent customer service skills
- Proficiency in financial and accounting tasks, including loan processing
- Knowledge of credit union products, services, and regulations
- Ability to handle complex transactions and member issues
- Effective communication and team-building abilities
- Excellent administration skills
Essential Criteria:
- 5 GCSEs at A* - C grade which must include English Language and Mathematics
- A third level qualification in a finance related discipline OR 3 years experience in a financial services role to include financial management, regulatory compliance, risk management and delivering strategic objectives.
- A minimum of 2 years experience in a supervisory role with staff management duties
- A minimum of 2 years experience in a customer facing role including face to face, telephone and e mail contact with customers
- Competent in the use of computer packages (Microsoft excel, word, powerpoint etc)
- A valid UK driving license with access to a vehicle with business use included on the vehicle insurance
- A clear result on Access NI Basic check if successful after interview
- Provide the names of two relevant referees who can give information on above essential criteria
Desirable criteria:
- Experience in a supervisory role with staff management within a credit union, post office or bank
- Previous experience in the use of Management Information Systems and maintenance of databases
- Experience in marketing including creation of social media content
In order to apply, please send your CV to info@mtcreditunion.com for the attention of The Manager, Moyola and Toome Credit Union by 5pm on Tuesday 31st March 2026.
Moyola and Toome Credit Union is an equal Opportunities Employer
